FREQUENTLY

ASKED

QUESTIONS

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RULES & REGULATIONS

TO OBTAIN A PLEASANT, CLEAN AND FRIENDLY ENVIRONMENT FOR ALL GUESTS AT THE RANCH SUITES,
THE FOLLOWING RULES WILL BE STRICTLY ENFORCED.
 

ID IS REQUIRED FOR ALL ADULTS IN RESERVATION.
 

NO REFUND WILL BE  GIVEN IF ANY OF THE RULES ARE BROKEN

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  • NO DISORDERLY CONDUCT ALLOWED ON PROPERTY (IMMEDIATE  EVICTION)

  • NO ILLEGAL DRUG USE ON PROPERTY (IMMEDIATE  EVICTION)

  • NO SMOKING, VAPING, E-GICARETTES OF ANY KIND IN ANY ROOM (IMMEDIATE  EVICTION)

  • NO LITTERING OF CIGARETTE BUTTS ON PROPERTY

  • NO UNREGISTERED GUESTS STAYING OVERNIGHT

  • NO PETS WITHOUT PRIOR CONSENT

  • PETS MUST BE LEASHED ON PROPERTY

  • PET OWNERS MUST PICK UP AFTER PETS (PET WASTE)

  • REGISTERED GUESTS ARE RESPONSIBLE FOR ALL DAMAGES CAUSED

  • LAUNDRY SERVICE MUST BE PAID FOR IN ADVANCE AT OFFICE  ($1.50 PER WASH/ $1.50 PER DRY)

  • DO NOT LEAVE LAUNDRY UNATTENDED- LAUNDRY ROOM LOCKS AT 8PM

  • GUESTS RESPONSIBLE FOR DIRTY DISHES

  • MANAGEMENT WILL CONDUCT ROOM COMPLIANCE INSPECTIONS ON EXTENDED STAY
     

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NOTE: WE DO OUR BEST TO ACCOMODATE TO THE SPECIFIC SUITE SELECTED HOWEVER IT IS NOT GUARANTEED & SUBJECT TO CHANGE PER SYSTEM CONFIGURATION

FREQUENTLY ASKED QUESTIONS

WHAT TIME IS CHECK-IN?

3pm. If you need an earlier check-in or later check-out, please contact our offices at 903-432-3444 to make the necessary accommodations.



WHAT TIME IS CHECK-OUT?

11am



DO YOU ALLOW PETS?

NOTE: Pet reservations may not be made online. Pet reservations made by phone ONLY. The Ranch Suites offers specific rooms designed to be pet friendly for our guests and other rooms where pets are not allowed.Thank you! Call 903-432-3444 Yes. We are pet-friendly. However, we are not able to accomodate pets in all rooms, and a pet charge will apply.



DO YOU OFFER EXTENDED STAY?

We do offer extended stay to our guests upon availability. Please call our office 903-432-3444 to inquire about availability and rates



WHAT IS YOUR CANCELLATION POLICY?

Please call 24 hr in advance for any cancellation. We will charge for the first night if cancellation policy is not met



ARE YOUR ROOMS NON-SMOKING OR SMOKING?

All of our rooms are strictly NON-SMOKING. No smoking, vaping or e-cigarettes in our rooms. We have assigned areas outside around the premises where you are able to smoke.



WHAT SIZE BED DO YOUR ROOMS HAVE?

We have queen size beds. Our futons also fold out to queen size



DO YOU CHARGE EXTRA FOR PETS?

Yes. Our pet friendly rooms have an extra charge. $10 per night per pet for pets under 10lbs. $20 per night per pet for pets over 30lbs. Per regulations, we are not allowed to to accept pets over 50lbs. Please let us know on your the breed type when you call our office 903-432-3444 to make the reservation NOTE: No pet reservations may be made online. Pet reservations made by phone ONLY. The Ranch Suites offers specific rooms designed to be pet friendly for our guests and other rooms where pets are not allowed.Thank you! Call 903-432-3444



ARE THERE ANY BOAT RAMPS CLOSE TO THE RANCH SUITES?

Boat Ramps ​​ Tom Finley Park - 5-7 minutes from The Ranch Suites 4.3 stars, Texas 334, Gun Barrel City, TX 75156, (903) 887-1087
Lone Star Marina- 7 minutes from The Ranch Suites
1937 Island Cir, Tool, TX 75143, Mon, Wed-Sat 9AM–5PM,Tue Closed, Sun 9AM–6PM, (903) 432-2268, Closes at 5pm
Star Harbor Boat Ramp- 24 min from The Ranch Suites
4 star, 171 Shoreline Dr, Malakoff, TX 75148, closes at 10 pm
Caney City Public Boat Ramp- 28 min from The Ranch Suites
5 star, TX-198, Malakoff, TX 75148. Closes at 6pm



WHAT DO I NEED AT CHECK-IN?

We require ID for all adults in reservation.



IS THERE ROOM FOR TRUCK AND BOAT TRAILER PARKING?

Yes, we have guests stay with us on a regular basis who bring a boat and trailer. Typically those guests willunhook their trailer park nex to it but there are a few places to park without having to unhook. It is a bit of a tight squeeze but can be managed to park boats in our establishment



WHAT AMPERAGE DO YOU HAVE IN THE PROPERTY?

15 amp plug