FREQUENTLY
ASKED
QUESTIONS
RULES & REGULATIONS
TO OBTAIN A PLEASANT, CLEAN AND FRIENDLY ENVIRONMENT FOR ALL GUESTS AT THE RANCH SUITES,
THE FOLLOWING RULES WILL BE STRICTLY ENFORCED.
ID IS REQUIRED FOR ALL ADULTS IN RESERVATION.
NO REFUND WILL BE GIVEN IF ANY OF THE RULES ARE BROKEN
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NO DISORDERLY CONDUCT ALLOWED ON PROPERTY (IMMEDIATE EVICTION)
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NO ILLEGAL DRUG USE ON PROPERTY (IMMEDIATE EVICTION)
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NO SMOKING, VAPING, E-GICARETTES OF ANY KIND IN ANY ROOM (IMMEDIATE EVICTION)
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NO LITTERING OF CIGARETTE BUTTS ON PROPERTY
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NO UNREGISTERED GUESTS STAYING OVERNIGHT
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NO PETS WITHOUT PRIOR CONSENT
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PETS MUST BE LEASHED ON PROPERTY
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PET OWNERS MUST PICK UP AFTER PETS (PET WASTE)
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REGISTERED GUESTS ARE RESPONSIBLE FOR ALL DAMAGES CAUSED
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LAUNDRY SERVICE MUST BE PAID FOR IN ADVANCE AT OFFICE ($1.50 PER WASH/ $1.50 PER DRY)
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DO NOT LEAVE LAUNDRY UNATTENDED- LAUNDRY ROOM LOCKS AT 8PM
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GUESTS RESPONSIBLE FOR DIRTY DISHES
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MANAGEMENT WILL CONDUCT ROOM COMPLIANCE INSPECTIONS ON EXTENDED STAY
NOTE: WE DO OUR BEST TO ACCOMODATE TO THE SPECIFIC SUITE SELECTED HOWEVER IT IS NOT GUARANTEED & SUBJECT TO CHANGE PER SYSTEM CONFIGURATION
FREQUENTLY ASKED QUESTIONS
WHAT TIME IS CHECK-IN?
3pm. If you need an earlier check-in or later check-out, please contact our offices at 903-432-3444 to make the necessary accommodations.
WHAT TIME IS CHECK-OUT?
11am
DO YOU ALLOW PETS?
NOTE: Pet reservations may not be made online. Pet reservations made by phone ONLY. The Ranch Suites offers specific rooms designed to be pet friendly for our guests and other rooms where pets are not allowed.Thank you! Call 903-432-3444
DO YOU OFFER EXTENDED STAY?
We do offer extended stay to our guests upon availability. Please call our office 903-432-3444 to inquire about availability and rates
WHAT IS YOUR CANCELLATION POLICY?
Please call 24 hr in advance for any cancellation. We will charge for the first night if cancellation policy is not met
ARE YOUR ROOMS NON-SMOKING OR SMOKING?
All of our rooms are strictly NON-SMOKING. No smoking, vaping or e-cigarettes in our rooms. We have assigned areas outside around the premises where you are able to smoke.
WHAT SIZE BED DO YOUR ROOMS HAVE?
We have queen size beds. Our futons also fold out to queen size
DO YOU CHARGE EXTRA FOR PETS?
ARE THERE ANY BOAT RAMPS CLOSE TO THE RANCH SUITES?
1937 Island Cir, Tool, TX 75143, Mon, Wed-Sat 9AM–5PM,Tue Closed, Sun 9AM–6PM, (903) 432-2268, Closes at 5pm
4 star, 171 Shoreline Dr, Malakoff, TX 75148, closes at 10 pm
5 star, TX-198, Malakoff, TX 75148. Closes at 6pm
WHAT DO I NEED AT CHECK-IN?
We require ID for all adults in reservation.
IS THERE ROOM FOR TRUCK AND BOAT TRAILER PARKING?
Yes, we have guests stay with us on a regular basis who bring a boat and trailer. Typically those guests willunhook their trailer park nex to it but there are a few places to park without having to unhook. It is a bit of a tight squeeze but can be managed to park boats in our establishment
WHAT AMPERAGE DO YOU HAVE IN THE PROPERTY?
15 amp plug